Terms and Conditions

1. Introduction

Welcome to Illusionwear! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms and Conditions carefully before using our services. If you do not agree to these terms, please do not use our website.

2. Business Information

  • Business Name: Illusionwear
  • Business Address: A270 Mukandpur, Badli, 110042, India
  • Email Address: teamillusionwear@gmail.com
  • Phone Number: +91 98730 85925

3. Payment Methods

We accept payments through Razorpay on our website. Razorpay is a third-party payment gateway that allows us to securely process all transactions, including payments via UPI, debit/credit cards, wallets, and net banking. By making a payment on our website, you agree to the processing of your payment details by Razorpay.

4. Shipping and Delivery

  • Shipping Method: We use Shiprocket as our courier service. Please note that our shipping is not integrated with the website, so you will receive an email confirmation when your order is dispatched.
  • Delivery Time: Orders will be delivered within 9-10 business days.
  • Shipping Charges: We offer free delivery on all orders within India.
  • International Shipping: Currently, we do not offer international shipping.

5. Returns and Cancellations

  • Return Policy: We only accept returns if the product is damaged upon arrival. Please make sure to check the product condition immediately upon delivery.
  • Cancellation Policy: If you wish to cancel your order, you must do so within 24 hours of placing the order. Cancellation requests can be made by contacting us via the Contact Us page on the website.
  • Refunds: If your order is canceled within the given time frame, you will receive a full refund within 3-4 business days. Refunds will be processed through the same payment method used during the purchase.

6. Intellectual Property

All content on this website, including but not limited to product images, text, graphics, logos, and designs, is the property of Illusionwear and is protected by copyright and trademark laws. Unauthorized use or reproduction of any content without permission is prohibited.

7. Limitation of Liability

Illusionwear shall not be held liable for any damages, losses, or expenses arising from the use or inability to use our website, or from any purchases made through the site. This includes issues related to payment processing via Razorpay or any third-party services used on the website. We do not guarantee the accuracy, availability, or security of our website at all times.

8. User Responsibilities

By using our website, you agree:

  • To provide accurate, complete, and up-to-date information during checkout.
  • Not to engage in any fraudulent activity or misuse our website in any way.
  • To comply with all applicable laws and regulations in your jurisdiction while using the website.

9. Privacy and Data Collection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data. All payment transactions are processed through Razorpay, and personal data may be shared with them for the purpose of completing the payment process.

10. Modifications to the Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. By continuing to use the website after such changes, you agree to be bound by the updated terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in Delhi, India.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us:

 

Privacy Policy